Because these are one of a kind products customized according to the customer's specific requirements, in most cases we do not offer refunds. However, we recognize the sentimental value that our Tony's Paw Pet hold and would like to work with you to find an amicable solution. Emails us.
Once your item is delivered, we offer a no questions asked refund if you don't love it within the first 30 days!
If, within this period, the pet tag defects in material or craftsmanship, we will provide a replacement at no extra cost. If the exact model is unavailable, we'll offer a piece of similar value or style.
Please contact us as soon as possible and ideally within 14 days if you find that there is a problem with the printing process or quality of the item received.
If your order arrived damaged or the pet tag isn't quite what you were expecting, please fill and upload a photo of the damage in this form. We will assist you with a replacement.
CONTACT US
Got questions? We're here for you.
Email: tonyspawpet@gmail.com
Phone: +1 (818)277-2546
Address: Flat 1019B, 10/F, LIVEN HOUSE, NO.61-63 KING YIP STREET, Kwun Tong, HK